We do. Our minimum order is AED 50.

No, so feel free to only send 1 bag, or as many as you want!

No, so feel free to only send 1 bag, or as many as you want!

Our free standard service is 48 hours from the time of collection

Yep, we sure do. If you want your laundry back in 24 hours, we do that, charging you 50% more.

Our bag sizes are extremely generous so you can fit up to 30 items. But be careful, if you try to sneak in a few more than that, we'll have to charge you for another bag.

At the moment, we're focussing only in Dubai. But with your help, we hope to grow bigger into other Emirates in the future.

Yes, for one, so we can check if any items shouldn't be washed, and also to take a count of all your items. We also have to check their washing instructions, in case we have to follow any specific instructions. If you have any special care requests, please leave a note in the booking or drop us a WhatsApp message. We will also follow a care label. If a care label is missing, we will all our knowledge and expertise to make a judgement call.

Yes, from time to time. If we feel an item is too delicate, we won't take a risk and send it back to you as it was received. We'll drop you a message or call you to let you know.

No, especially for those pesky stubborn stains. We will try our best, but we don't want to damage your items even more.

Please let us know a maximum of 48 hours after the delivery. After that, we reserve the right to reject a claim. Once you reach out, our customer success team will liaise with you to have the item picked up for inspection. We'll investigate to check if the damage happened during the cleaning process and check if it was washed according to the care label or your special instruction. If it was, then it's likely we won't be able to help you further. We'd also check whether it's normal wear & tear like if there was slight shrinkage, slight fading, slight fading or small rips and tears that have happened due to the age and repeated washing of the item.

But don't worry, we'll always try to mend the item as much as we can, free of charge, without risking more damage. However, in the end, if we believe the damage was caused from normal wear & tear, we reserve the right to not provide any compensation.

If we conclude that the item was damaged through or cleaning or delivery service, we will assume full responsibility we will talk to you to offer you suitable compensation, up to a maximum value of 1 bag of the service the item came in.

Please let us know a maximum of 48 hours after the delivery. After that, we reserve the right to reject a claim. We will do our utmost to investigate and search for it, but the sooner you check after deliver, the better the chances we can find the item(s). We will need up to 2 weeks to find your item. If it's found, it's probably going to be found sooner, but give us some time to check everywhere and anywhere.

If we agree that we've lost your item and can't find it, we'll compensate you up to the value of 1 bag of the service the item came in. If we've concluded that an item isn't actually lost, we reserve the right to reject your claim.

No, but we'll be launching a special carpet cleaning service in the future, so watch this space!