Office Address
123/A, Miranda City Likaoli Prikano, Dope
Phone Number
+0989 7876 9865 9
+(090) 8765 86543 85
Email Address
info@example.com
example.mail@hum.com
123/A, Miranda City Likaoli Prikano, Dope
+0989 7876 9865 9
+(090) 8765 86543 85
info@example.com
example.mail@hum.com
HyGenie
Terms and Conditions
Last updated: January 15, 2024
These terms and conditions ("User Terms") is applicable to all/visits use of our website at www.hygenie.ae (the "Website"), and the Service (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, and the Service.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING WWW.HYGENIE.AE WEBSITE OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE HYGENIE.AE WEBSITE OR ANY SERVICES PROVIDED BY US.
Your contracting partner is THE LINEN CUPBOARD LAUNDRY LLC, a corporation established in DED, Dubai, UAE with PO BOX 30897. HyGenie.ae is a marketing name of The Linen Cupboard Laundry LLC.
HyGenie.ae provides pick-up and drop off services for laundry, ironing and dry cleaning. There are several channels which can be used to request for pick-up and delivery services. These include our Website, email, WhatsApp, telephone and social media channels. All services provided by HyGenie.ae to you by means of your use of the website or service requested by any other channel are hereafter referred to as the "Service".
By using the Website, or the Service, you enter into a contract with Hygenie.ae (the "Contract"). In order to be able to use the Service, you first need to sign up with HyGenie.ae. When signing up or placing an order, you are obligated to provide HyGenie.ae with your personal information, mobile telephone number, address for pick-up and delivery, and credit card data (only requested when placing an order). Upon successful completion of your signing up with HyGenie.ae, HyGenie.ae will provide you with a personal account, which may be accessible to you with a password of your choice.
For the use of our Website or Service, we require the minimum age to be 18 years and therefore anyone less than 18 years of age will not be allowed to use our Services. If you reside in a jurisdiction that restricts the use of the Service because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Service.
You warrant that the information you provide to HyGenie.ae is accurate and complete. HyGenie.ae is entitled at all times to verify the information that you have provided and to refuse the Service without providing reasons.
Only authorized means can be used to access the Service. You are responsible to make your own judgements to check and ensure the correct website is used. HyGenie.ae is not liable if you use the wrong website.
By using the Website or the Service, you (the user) further agree that:
You will only use the Service, or Website, for your sole, personal use. You will not resell it to a third party. You will not authorize others to use your account. You are responsible for maintaining the confidentiality of your own account. You will not assign or otherwise transfer your account to any other person or legal entity. You will not use an account that is subject to any rights of a person other than you without appropriate authorization You will not use the Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes. You will not use the Service, to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service in any way whatsoever. You will not copy, or distribute the Website or other HyGenie.ae Content without written permission from HyGenie.ae. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service. You will provide us with whatever proof of identity we may reasonably request. You will not use the Service with an incompatible or unauthorized device. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Service.
HyGenie.ae reserves the right to immediately terminate the Service and the use of the Website should you not comply with any of the above rules.
HyGenie.ae provides, subject to your requirements and choice, the following services: Cleaning and Pressing, Pressing Only and Wash & Fold. The cleaning could include Dry Cleaning or Cleaning with Water, and this will depend on the nature of the clothes.
HyGenie.ae's staff will follow each garment's care label instructions to decide the type of cleaning which is required for the Cleaning and Pressing service. If the label is missing, we will make best effort judgement to decide the method of cleaning. If for whatsoever reason, the user requests the garment treatment to be contradictory to what has been mentioned on the care label instructions, HyGenie.ae will try on a best efforts basis and wherever possible to contact the user and advise on potential risks associated with the treatment. The user will assume responsibility for any damage to their garments if they have indicated a way of treatment to their clothes which is contrary to care label instructions.
In the Wash & Fold service, all items are washed at forty (40) degrees Celsius and dried in a medium to high heat. HyGenie.ae staff will not verify that each garment is safe to undergo washing at forty (40) degrees Celsius and drying at medium to high heat. The user will assume responsibility for any damage to their garment.
HyGenie.ae will not guarantee the successful removal of any stain but will make every attempt to remove stains without damage to your garment.
HyGenie.ae's pick-up driver will neither count or inspect the garments at collection. Any potential defects, damages or stains will not be noted down on this receipt.
The specific count of the number of items and inspection for any defects, damages or stains will be done by the store manager once the clothes reach our facility. HyGenie.ae will inform the customer of any noted damages and reserves the right to decide to not clean an item and inform the customer via call, WhatsApp, SMS, in-app chat, e-mail or with a card informing the customer that the garment was not cleaned.
Our standard turnaround time is 48 hours. And we will do our best to comply to these timelines unless instructed otherwise by you or under unfortunate circumstances
HyGenie.ae does not charge any delivery fee but it has a minimum invoice amount of AED 50.
While currently, the use of the Website or the Service is free of charge, HyGenie.ae reserves the right to introduce a fee for the use of the website. If HyGenie.ae decides to introduce such a fee, HyGenie.ae shall inform you accordingly and allow you to either continue or terminate the Contract.
HyGenie.ae shall charge you for the services you request, which may include dry cleaning, laundered shirts, wash & fold, pressing or related services ("Cleaning"). You agree that you will pay for all Cleaning you purchase through HyGenie.ae, and that HyGenie.ae may charge your credit card account as provided by you when registering for the Service for the Cleaning (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. HyGenie.ae also provides the option to pay through cash if the User wishes to do so.
You are responsible for the timely payment of all fees and for providing HyGenie.ae with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable in cash/credit card. Having said that we do provide refunds in form of store credits. Once the items have been cleaned, an email invoice will be sent detailing the number of items that were cleaned as well as the charges minus any promotions or credits accumulated.
Please note once you place an order on the website with Payment method as Credit card, HyGenie.ae will authorize the credit card by blocking the full order amount. This will be immediately refunded if you were to cancel the pick-up request any time before the actual pick-up were to be made.
Payments will be processed immediately after the items have been collected; any rejected credit card transactions will need to be settled before the delivery of the cleaned items.
Once your payment has been processed the customer will be notified through email and confirmation message displayed on the screen.
All payment confirmation and communication will be received by the customer within a maximum of 24hrs since the deduction happened
HyGenie.ae uses a third-party payment processor, www.stripe.com (the "Payment Processor") to link your credit card account to the Website and Service. The processing of payments or credits, as applicable, in connection with your use of the Website and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. HyGenie.ae is not responsible for any errors by the Payment Processor, but will take corrective action when and if possible. In connection with your use of the Services, HyGenie.ae will obtain certain transaction details, which HyGenie.ae will use solely in accordance with its Privacy Policy.
Please note, we accept Visa and MasterCard and accept payments in AED. Also, every cardholder must retain a copy of transaction records and HyGenie.ae policies and rules.
The User, by accepting these User Terms and using the Application or Service, undertakes to HyGenie.ae that if HyGenie.ae, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and suppliers that by accepting these User Terms and using the Application or Service incurs any claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your use or misuse of the Application or Service, the User must pay to HyGenie.ae on demand, on an after tax basis, an amount equal to such loss.
The User will indemnify and hold HyGenie.ae, harmless from and against any such claims which might have come as a result herewith
The information, recommendations and/or services provided to you on or through the Website, and the Service, is for general information purposes only and does not constitute advice. While HyGenie.ae will endeavour to reasonably keep the Website and the Service and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware, and viruses or that the Website and/or Application are correct, up to date and accurate.
HyGenie.ae shall not be liable for any damages resulting from the use of (or inability to use) the Website or Services (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of HyGenie.ae.
HyGenie.ae shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Service, including and but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses or damages to any User's electronic device as a result of the usage of the Service or the Website
User understands that there are inherent risks in Cleaning and there is potential for clothing and related items to get lost or damaged. HyGenie.ae will do its best to ensure situations like this do not happen, and in the instances, they do happen, will work with the User to rectify the situation.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, HyGenie.ae's aggregate liability shall in no event exceed an amount of 1 bag of laundry and in no event will exceed the total booking value or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
HyGenie.ae will take all efforts to ensure that proper care is taken care while cleaning all garments. However, in unforeseen circumstances where garments are damaged, it is the responsibility of the User to report any damaged item within 48 hours of date of delivery of the garments to support@HyGenie.ae or through WhatsApp or phone call. HyGenie.ae reserves the right to reject any claim made more than 48 hours after the successful delivery of the garments to the customer.
Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against colour bleeding, colour loss, or shrinkage of garments associated with a manufacturing defect or normal wear and tear. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears associated with the conditions a garment is exposed to during wear. Damages to garments may occur due to our cleaning and ironing processes, as well as due to defects in the fabric, material, stitching of the garments. We will, to the best of our ability, assess the damages impartially and determine the root cause of the damage.
For any items deemed damaged because of our process, HyGenie.ae may reimburse you by paying up to the value of 1 bag of the service the item came in regardless of brand, price or condition of the garment. The reimbursement will be in credit notes or a discount code of the same value which can be used for future services with us.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, HyGenie.ae's aggregate liability shall in no event exceed an amount of the total booking value or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
We also understand that sometimes Users might not be able to assess the damage within 48 hours given travel plans or work schedules. Claims made more than 48 hours after delivery will be assessed on a case by case basis and we will try our best to see what we can do.
In case any damaged item claim cannot be resolved amicably according to terms and conditions, HyGenie.ae will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.
Any lost item must be reported within 48 hours from the date of delivery of the garments to support@HyGenie.ae or through WhatsApp or phone. All claims are reviewed on a case-by-case basis. Items are considered lost two (2) weeks after the initial claim has been made. In line with industry practices, any reimbursement for an item deemed lost by HyGenie.ae shall be limited to the value of 1 bag of the service the item came in.
HyGenie.ae shall not take responsibility for any loose items lost when submitted in a HyGenie.ae bag, such as watches, jewellery, cash, wallets, cufflinks, car keys, badges or any other such items regardless of their value.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, HyGenie.ae's aggregate liability shall in no event exceed an amount of the total booking value or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
Orders not claimed after 30 days from original delivery date will be removed from our facility with or without customer's consent.
Our team will attempt to contact the customer for a maximum of 2 times within the initial 30 days of non-delivery. Should no contact be established nor any confirmation on delivery from the customer, the items would then be included in the unclaimed items and will be removed from the facility.
As mentioned earlier while HyGenie.ae does not provide refunds in Cash and credit cards, store credits or a discount code will be provided in case there is an issue with one (or many) items.
Not up to your expectation and our quality standards (i.e. not serviced properly), wear and tear of the item (Refer to the detailed policy of the damaged item in the section above) missing item (Refer to the detailed policy of the Lost item in the section above).
Please note, once you place an order on HyGenie.ae, HyGenie.ae will charge your debit or credit card in full. This will be refunded if you were to cancel the pick-up request any time before the actual collection of the item were to be made.
Once your order has been handed over to HyGenie.ae, a client cannot cancel his request of service. In case he does, the user will not be paid any amount in cash. It is up to the discretion of HyGenie.ae to decide on the store credit or discount code amount that is to be given to the customer. The store credit or discount code would be invoice amount after deducting the logistics and processing cost of this request.
For the purpose of this User Term, the following definitions apply:
"Content" means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the Application), opinions, remarks, comments, artwork, links, questions, suggestions, recommendations, reviews, information or any other materials in the Application or Website or any other social media channels.
"HyGenie.ae Content" means Content owned or used by HyGenie.ae, its affiliates or licensors and made available through the Website, Service or Application, including any Content licensed from a third party, but excluding User Content.
"User" means a person who accesses or uses the Service or Application.
"User Content" means Content that a User posts, uploads, publishes, submits or transmits to be made available on the Website or through the Service or Application.
"Collective Content" means, collectively, HyGenie.ae Content and User Content.
Subject to your compliance with these User Terms, HyGenie.ae grants you a limited, non-exclusive, non-transferable license:
(i) to view, download and print any HyGenie.ae Content solely for your personal and non-commercial purposes; and
(ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes.
You have no right to sublicense the license rights granted in this section.
You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Website, Service, Application or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of HyGenie.ae. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by HyGenie.ae or its licensors, except for the licenses and rights expressly granted in these User Terms.
- We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Service or Application. User Content will be deemed non-confidential and non-proprietary. Accordingly, HyGenie.ae shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium and throughout the world ("License Grant").
- You acknowledge that HyGenie.ae only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. HyGenie.ae shall not be continuously monitoring User Content published by you or moderating between Users, nor shall HyGenie.ae be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of HyGenie.ae.
- Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third-party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.
- You agree to indemnify and keep HyGenie.ae, its affiliates, employees, directors and licensors indemnified against all costs, expenses, damages, losses, and liabilities incurred or suffered by HyGenie.ae or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the Application. HyGenie.ae reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which HyGenie.ae believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to HyGenie.ae.
- You agree to promptly notify HyGenie.ae in writing of any User Content which breaches these User Terms. You agree to provide to HyGenie.ae sufficient information to enable HyGenie.ae to investigate whether such User Content breaches these User Terms. HyGenie.ae agrees to make good faith efforts to investigate such complaint and shall take such action as HyGenie.ae in its sole discretion decides. However, HyGenie.ae does not warrant or represent that it will block or remove (in whole or in part) such User Content.
HyGenie.ae alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service.
These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by HyGenie.ae. HyGenie.ae's name, logo, and the product names associated with the Application and Service are trademarks of HyGenie.ae, its affiliated companies or third parties, and no right or license is granted to use them.
During the use of the Website, the Application and the Service links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Website, the Application, and the Service and are beyond HyGenie.ae's control.
During use of the Website, the Application, and the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the Website or through the Application or Service. These links take you off the Website, the Application, and the Service and are beyond HyGenie.ae' s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. HyGenie.ae is not responsible and cannot be held liable for the content and activities of these websites. You, therefore, visit or access these websites entirely at your own risk.
Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.
The Contract between HyGenie.ae and you is concluded for an indefinite period.
You are entitled to terminate the Contract at all times by permanent deletion of the Application installed on your smartphone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by contacting HyGenie.ae's customer support at support@HyGenie.aelaundry.com
HyGenie.ae is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of HyGenie.ae, misuse the Application or the Service. HyGenie.ae is not obliged to give notice of the termination of the Contract in advance. After termination HyGenie.ae will give notice thereof in accordance with these User Terms.
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.
If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, considering the content and the purpose of these User Terms.
HyGenie.ae reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. HyGenie.ae may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
HyGenie.ae may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in HyGenie.ae's account information.
You may not assign your rights under these User Terms without prior written approval of HyGenie.ae.
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full effect. Only you and HyGenie.ae are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.
The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers' are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
This Agreement shall be governed by and construed in accordance with the laws of the UAE. All disputes arising out of or in connection with this agreement shall be finally settled by the Dubai courts. The parties have required that these Terms and Conditions and all related documents be drawn up in English language. HyGenie.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Our Corporate Address
HyGenie.ae
The Linen Cupboard Laundry LLC
DIP 1, Dubai
P.O. BOX 30897
United Arab Emirates
+971 (0)4 885 4753